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Terms & Conditions

These Terms govern your relationship with ProgressPlay Limited, the licensed operator of The Online Casino website available at https://tonline.casino for the brand The Online Casino (the "Website"). These Terms are effective from 6 November 2025 and apply to players located in the United Kingdom who access or use the services offered on the Website.

By registering an account, depositing funds, placing wagers or otherwise using the Website, you confirm that you have read, understood and agree to be bound by these Terms, together with our Privacy Policy, Bonus Terms and any other policies referenced on the Website from time to time. If you do not agree to these Terms, you must not use the Website.

The Website is operated for UK players on a white-label basis by ProgressPlay Limited under UK Gambling Commission licence number 39335. For non-UK players, services may be offered under Malta Gaming Authority licence MGA/B2C/231/2012. Where you are resident in the UK, these Terms prevail in the event of any inconsistency with non-UK terms.

Definitions

In these Terms, unless the context requires otherwise, the following definitions apply:

  • "Operator" means ProgressPlay Limited, a limited company registered in Malta, operating the Website for UK players under UK Gambling Commission ("UKGC") licence number 39335.
  • "Website" means the online gambling site available at https://tonline.casino associated with the brand The Online Casino and marketed as "The Online Casino".
  • "User", "you", "your" means any natural person who accesses the Website, registers an account or uses any services on the Website.
  • "Player Account" or "Account" means the personal online account registered in your name on the Website, used to hold funds and participate in games.
  • "Games" means any casino, slot, live casino, table, instant win, or other gambling products made available on the Website.
  • "Bet", "Wager" or "Stake" means any amount of money risked by you on the outcome of a Game available on the Website.
  • "Bonus" means any promotional credit, free spins, cashback, loyalty reward or similar benefit which is credited to your Account subject to specific promotional terms.
  • "Real Money Balance" means the cash funds in your Account, excluding any active Bonuses or restricted funds.
  • "Bonus Balance" means the part of your Account balance that consists of Bonuses and any associated winnings which are subject to wagering or other conditions.
  • "KYC" means "Know Your Customer" checks carried out to verify your identity, age, address and source of funds, as required by law and regulation.
  • "Source of Funds (SOF) Checks" means enquiries and documentation requested by the Operator to confirm the legitimate origin of the funds you use for gambling.
  • "Payment Processor" means any third party engaged by the Operator to process deposits and withdrawals, including Babaloo Limited for card transactions.
  • "Business Day" means a day other than Saturday, Sunday or public holidays in the United Kingdom or Malta when banks are generally open for business.
  • "Responsible Gambling Tools" means self-exclusion, deposit limits, reality checks, time-outs and other tools made available on the Website to help you manage your gambling.
  • "GamStop" means the UK national online self-exclusion scheme, which is integrated with the Operator's systems for UK players as of 2025.
  • "ADR Provider" means the designated Alternative Dispute Resolution entity, currently eCOGRA, which may handle unresolved disputes between you and the Operator.

Account Registration

Eligibility and Age Requirements

  • Minimum age: You must be at least 18 years old to register an Account and use the gambling services on the Website. Access by persons under 18 is strictly prohibited.
  • Jurisdiction: These Terms apply to customers who are resident in, or ordinarily located in, the United Kingdom. If you are located outside the UK, different terms may apply and you must ensure that online gambling is lawful in your jurisdiction before using the Website.
  • Single account: You may hold only one Account with the Website. Multiple, duplicate or linked Accounts (including those created to circumvent restrictions, limits or self-exclusion) are not permitted and may be closed, with Bonuses forfeited and, where justified, winnings voided.
  • Prohibited persons: Employees of ProgressPlay Limited, its group companies, white-label partners, associated marketing partners and their immediate family members are not permitted to use the Website for real-money gambling.

Account Creation and Verification (KYC)

  • Registration details: When creating an Account, you must provide accurate, complete and current information, including your full name, date of birth, residential address, valid email address and other details requested on the registration form.
  • Email verification: You may be required to verify your email address by clicking a confirmation link sent to you. The Operator may restrict or suspend access to certain services until your email is verified.
  • Identity verification: The Operator is legally required to verify your identity and age before allowing you to gamble. You agree to provide KYC documents upon request, which may include, without limitation, a copy of your passport or ID card, proof of address, and payment method documentation.
  • Enhanced checks and SOF: In line with UKGC and anti-money laundering requirements, and informed by regulatory experience including a UKGC settlement in May 2022 relating to social responsibility and AML controls, the Operator may perform enhanced due diligence and Source of Funds checks, particularly where you deposit or wager significant amounts (for example, around or above £2,000 in short periods). During such checks, your Account may be temporarily restricted or suspended until the checks are completed.
  • Failure to verify: If you fail to provide requested documents, provide incomplete or misleading information, or otherwise prevent the Operator from completing KYC or SOF checks, the Operator may suspend or close your Account, return any remaining Real Money Balance (subject to legal and regulatory requirements) and withhold Bonuses and associated winnings.

User Obligations and Account Security

  • Accuracy of data: You must keep your registration and contact information accurate and up to date at all times. You must promptly update your Account details if your name, address, payment details or other relevant information change.
  • Login credentials: You must keep your username, password and any other security credentials confidential and not share them with any third party. You are responsible for all activity conducted on your Account using your login details.
  • Unauthorised access: If you suspect that your Account has been compromised, accessed without your permission or used fraudulently, you must notify the Operator immediately via the support channels listed on the Website. The Operator may suspend the Account while an investigation is carried out.
  • Use for lawful purposes only: You may not use your Account for any unlawful purpose, including money laundering, fraud, collusion, misuse of payment cards or any other prohibited conduct.

Responsible Gambling and Self-Exclusion

  • Safer gambling tools: As of 2025, the Website provides Responsible Gambling Tools, including deposit limits, session limits, reality checks and time-outs, which you can configure in your Account settings to manage your gambling behaviour.
  • Self-exclusion and GamStop: The Website participates in the UK GamStop self-exclusion scheme. If you register with GamStop using details that match your Account, or if you request self-exclusion directly on the Website, your access will be restricted in accordance with regulatory requirements. You must ensure that the personal details you provide to GamStop are accurate and match those on your Account.
  • Support: If you believe you may have a gambling problem, you should use the Responsible Gambling Tools, consider registering with GamStop, and seek help from recognised UK support organisations such as BeGambleAware or others recommended by the Website.

Betting & Gameplay Rules

General Rules of Play

  • Game rules: Each Game available on the Website is governed by its own rules, paytables and specific conditions, which are accessible within the Game interface. By placing a Bet on a Game, you agree to be bound by those rules as well as these Terms.
  • Randomness and results: The outcome of Games not involving a live dealer is determined by a certified random number generator (RNG) or similar technology. Game results displayed on your screen are final and conclusive once recorded on the Operator's systems, subject only to manifest error or technical malfunction.
  • RTP information: The theoretical Return to Player (RTP) percentages for Games are generally provided in the Game help or information section. The Website may not list RTPs for every Game in the lobby; you must access individual Game help files to view RTP details.

Placing Bets

  • Funding requirements: You may place Bets only using funds that are already credited to your Account's Real Money Balance or, where permitted by specific promotion rules, your Bonus Balance.
  • Minimum and maximum stakes: Each Game has its own minimum and maximum Bet limits as specified in the Game rules. You must not attempt to place Bets outside these limits.
  • Bet confirmation: A Bet is deemed placed when it is accepted by the Operator's servers and confirmed in your Game history. If a Bet is not confirmed due to a technical issue or disconnection, it will not be considered valid.
  • Currency: For UK players, all Bets, deposits, withdrawals and account balances are denominated in pounds sterling (£).

Cancellation and Modification of Bets

  • No cancellation by player: Once a Bet has been placed and confirmed, you cannot cancel, revoke or modify it, except where specific Game rules expressly allow for such actions.
  • Operator's right to void: The Operator may void or adjust Bets and winnings where:
    • Games malfunction or fail to operate as intended;
    • obvious errors occur in odds, paytables or Game operation;
    • you or a third party have engaged in fraud, collusion, use of bots, exploitation of bugs, or any other prohibited conduct; or
    • the Bet has been placed in breach of these Terms or applicable law.
  • Malfunction: In the event of a Game or system malfunction, all affected Bets may be voided and any associated stakes will be refunded to your Real Money Balance. Malfunctions of hardware or software invalidate all affected Bets and payouts.

Conduct in Live Casino and Chats

  • Respectful behaviour: You must treat other players, live dealers and support staff with respect and must not use offensive, abusive, discriminatory or harassing language in any chat or communication channels.
  • Prohibition of collusion and cheating: You must not collude with other players or attempt to gain an unfair advantage through cheating, use of automated tools, sharing of card information or any other improper conduct.
  • Moderation: The Operator reserves the right to monitor and moderate chat and communication channels, remove offensive content, temporarily or permanently restrict chat access, and suspend or close Accounts in cases of repeated or severe misconduct.

Bonus Terms

General Bonus Conditions

  • Supplementary rules: Bonuses and promotions are subject both to these Terms and to specific promotional or Bonus terms displayed on the Website at the time the Bonus is offered. In case of conflict, the specific promotional terms prevail to the extent of the conflict.
  • Eligibility: Bonuses are intended for recreational players and may be restricted based on your location, payment method, Account history or other criteria. The Operator may refuse, limit or withdraw Bonuses at its discretion where required for regulatory or risk reasons.
  • Single use: Unless clearly stated otherwise, each promotion may be claimed only once per person, household, IP address, payment method, device or shared environment (e.g. internet café, workplace).

Activation and Wagering Requirements

  • Activation: Some Bonuses are credited automatically when qualifying criteria are met (for example, making a qualifying first deposit), while others must be actively claimed, such as by entering a Bonus code or opting in on the promotions page.
  • Wagering: Bonus funds and any associated winnings are subject to wagering requirements specified in the relevant promotion (for example, wagering the Bonus amount or the Bonus plus deposit a stated number of times) before they become withdrawable. Wagering requirements and contributions may differ between Game types.
  • Time limits: Bonuses are usually subject to time limits (for example, 7, 14 or 30 days from activation). If you do not meet the wagering requirements within the stated timeframe, the Bonus and any associated winnings may be removed from your Account.
  • Bonus and Real Money order: Unless stated otherwise, your Real Money Balance is used first for Bets. Once Real Money is exhausted, Bets may be placed from your Bonus Balance, in which case additional restrictions and wagering rules apply.

Prohibited Games and Betting Patterns

  • Restricted Games: Certain Games or Game categories may be excluded from contributing to wagering requirements or may contribute at a reduced rate. Details are set out in the specific Bonus terms or Bonus policy.
  • Irregular play: The following conduct may be considered irregular play and may lead to forfeiture of Bonuses and associated winnings and, in serious cases, Account closure:
    • placing low-risk bets or hedged bets with minimal exposure for the purpose of clearing wagering requirements;
    • placing large Bets from a Bonus Balance and then reducing stake size significantly after a large win;
    • using multiple Accounts or acting in concert with other players to exploit promotions; or
    • playing on restricted Games or using strategies explicitly prohibited in the Bonus terms.

Combination of Promotions and Bonus Abuse

  • No automatic combination: Unless expressly allowed in the specific terms, Bonuses and promotions cannot be combined. Only one active Bonus may apply to your Account at any given time.
  • Bonus cancellation: You may usually request cancellation of an active Bonus through your Account or by contacting customer support. If you cancel a Bonus, you will lose the Bonus amount and any winnings derived from it, unless the Operator is required by law or regulation to return part or all of those funds.
  • Bonus abuse: If the Operator reasonably believes that you have abused or attempted to abuse a Bonus, promotion or any aspect of the Website (including by circumventing eligibility criteria, using multiple Accounts, or exploiting Game defects), it may:
    • remove active and future Bonuses;
    • void related winnings and adjust your Account balance; and
    • suspend or close your Account and report suspected misconduct to relevant authorities where required.

Payments & Withdrawals

Deposit Methods and Limits

  • Accepted methods (UK, as of 2025): For UK players, the Website supports deposits via Visa/Mastercard, PayPal, Pay Via Phone, Trustly, EcoPayz and Apple Pay (deposit only). Cryptocurrency deposits are not currently offered to UK players.
  • Minimum deposits: Typical minimum deposits (as of 2025) are:
    • Visa/Mastercard: £10;
    • PayPal: £10;
    • Pay Via Phone: £10;
    • Trustly: £10;
    • EcoPayz: £20;
    • Apple Pay: the minimum shown on the deposit page at the time of use.
    The Operator may adjust minimum and maximum deposit limits and will reflect any changes on the Website.
  • Deposit fees: For most methods (Visa/Mastercard, PayPal, Trustly, EcoPayz, Apple Pay), no deposit fee is charged by the Operator as of 2025. Pay Via Phone deposits may incur a fee of around 15% which is deducted from the amount credited; additional charges may be imposed by your phone provider.
  • Payment processing: Card transactions for the Website may be processed by Babaloo Limited, acting as a payment processor and handling card data on behalf of the Operator.

Withdrawals, Fees and Processing Times

  • Verification before withdrawal: Before processing any withdrawal, the Operator may require completion of KYC and Source of Funds checks. Withdrawals may be delayed or withheld where such checks are outstanding or incomplete.
  • Minimum withdrawals and fees (UK, as of 2025): Unless otherwise stated:
    • Minimum withdrawal: £10 via Visa/Mastercard, PayPal, Trustly and EcoPayz;
    • Withdrawal fee: a fixed fee of approximately £2.50 may be charged per withdrawal transaction.
    The Operator may modify withdrawal thresholds and fees from time to time in compliance with applicable regulation and will display the current details on the Website.
  • Processing times (indicative, as of 2025): Subject to approval and completion of any required checks, typical timeframes are:
    • Visa/Mastercard: approximately 3-5 Business Days;
    • PayPal: approximately 2-3 Business Days;
    • Trustly: approximately 1-2 Business Days;
    • EcoPayz: approximately 2 Business Days.
    Actual times may vary based on your bank, payment provider, verification status and other factors.
  • Pending periods and weekends: Withdrawals may be subject to a pending period before processing. As payments are seldom processed on weekends or public holidays, withdrawal requests submitted on Friday evenings, weekends or holidays may not be reviewed until the next Business Day.
  • Payment method policy: Where reasonably possible, withdrawals will be processed using the same method used to deposit. If that is not feasible, the Operator may require an alternative method, subject to regulatory and security checks.

Refunds, Chargebacks and Reversals

  • Deposits final: Deposits are generally non-refundable once used for gambling. In exceptional circumstances (such as technical errors or confirmed unauthorised use), the Operator may, at its discretion and subject to legal obligations, consider a refund of unused funds.
  • Chargebacks: You must not request a chargeback or reversal of a legitimate transaction. If you do so, the Operator may:
    • deduct the amount of the chargeback and any associated fees from your Account balance;
    • void winnings related to the charged-back funds; and
    • close or suspend your Account and report the matter to relevant authorities and payment providers.
  • Erroneous credits: If funds are credited to your Account in error, you must notify the Operator immediately. The Operator may reverse such transactions and adjust your Account balance accordingly. If you withdraw funds that were credited in error, you must repay those funds upon request.

Dormant Accounts

  • Dormancy trigger: If your Account shows no login or betting activity for a continuous period of 12 months, it may be classified as dormant.
  • Dormant account fee (as of 2025): Once your Account becomes dormant, the Operator may charge a monthly fee of £5 or 5% of the Account balance, whichever is higher, until the balance is depleted or the Account becomes active again. No fee will be charged if the balance is zero.
  • Notice: Where reasonably possible, the Operator will provide prior notice (for example, via email or on-site notifications) before starting to charge dormant account fees.
  • Reactivation: You may reactivate a dormant Account by logging in or contacting customer support. Dormant account fees already charged are not normally refundable, unless required by law.

Bonus Funds and Withdrawals

  • Bonus-to-cash conversion: Winnings generated from Bonus funds may be transferred to your Real Money Balance only once all applicable wagering and other conditions have been met and subject to any maximum conversion limits stated in the Bonus terms.
  • Withdrawals with active Bonuses: If you request a withdrawal while a Bonus is active, the Operator may treat this as a request to cancel the Bonus, resulting in the forfeiture of the Bonus and any associated winnings, unless the specific Bonus terms provide otherwise.

Limitation of Liability

Operator's Obligations

  • Fair operation of Games: The Operator is responsible for ensuring that Games offered on the Website are provided by reputable suppliers and that the underlying systems (including RNGs where applicable) are operated in accordance with applicable regulatory standards.
  • Accuracy of results: The Operator uses reasonable care to ensure that Game results are recorded accurately and that your Account balance reflects the outcome of completed Games.
  • Security: The Operator implements technical and organisational measures, including standard 128-bit SSL encryption (as of 2025 typically provided by Sectigo), to protect your data and transactions against unauthorised access or disclosure.

Exclusions and Limitations

  • Technical issues: The Operator is not liable for any loss or damage arising from interruptions, delays, disconnections, network failures, hardware or software malfunctions, or other technical issues outside its reasonable control, including failures of your device, internet connection or telecommunications provider.
  • Indirect loss: To the fullest extent permitted by law, the Operator is not liable for any indirect, consequential, incidental or special loss or damage, including loss of profits, data, goodwill or opportunity, arising out of your use of the Website or participation in Games.
  • Maximum liability: Subject to the paragraph below, the Operator's total aggregate liability to you arising out of or in connection with a specific Bet or Game is limited to:
    • the amount of the Bet placed by you on that Game; or
    • where the claim does not relate to a specific Bet, the lesser of your net deposits over the previous three months or £1,000,
    unless a higher amount is mandatorily required by applicable law.
  • Non-excludable liability: Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited under UK law.
  • Gambling risk: You acknowledge that gambling carries a risk of financial loss and that you are solely responsible for any losses incurred. The Operator does not provide financial or legal advice and does not guarantee that you will win any amounts.

Intellectual Property Rights

Ownership of Content

  • Operator and licensors: All content and materials on the Website, including but not limited to software, Games, graphics, logos, trademarks, text, interfaces and arrangements, are owned by the Operator or its licensors and are protected by copyright, trademark and other intellectual property laws.
  • Limited licence: You are granted a limited, non-exclusive, non-transferable and revocable licence to access and use the Website and its content for personal, non-commercial entertainment purposes only, subject to these Terms.

Restrictions on Use

  • No copying or distribution: You must not copy, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, or make available to the public any content, software or other materials from the Website without the Operator's prior written consent.
  • No reverse engineering: You must not reverse engineer, decompile, disassemble or otherwise attempt to access the source code of the Website or any Game, except where expressly permitted by law.
  • Trademarks: All trademarks, service marks and trade names displayed on the Website (including "The Online Casino" and any associated logos) are owned by the Operator, its group companies or licensors. You may not use any such marks without prior written permission.

Privacy & Data Protection

General

  • Privacy Policy: Your personal data is collected, used, stored and shared in accordance with the Operator's Privacy Policy, which forms part of these Terms. You should read the Privacy Policy carefully to understand how your information is processed.
  • Legal framework: The Operator processes personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, as updated from time to time.

Security and Data Sharing

  • Security measures: As of 2025, the Website uses standard 128-bit SSL encryption, typically via a Sectigo RSA domain validation certificate, to protect data transmitted between your device and the Website.
  • Group sharing for marketing: The Privacy Policy permits the sharing of certain personal data within the ProgressPlay group for marketing purposes, subject to applicable law. You may manage your marketing preferences and opt out of such marketing via your Account settings or as otherwise described in the Privacy Policy.
  • Third-party processors: The Operator may engage third parties, including Babaloo Limited for card processing and other payment providers, to process data on its behalf. Such processors are required to handle your data securely and only in accordance with the Operator's instructions.

Your Rights

  • Data subject rights: You have rights over your personal data, which may include the right of access, rectification, erasure, restriction, objection and data portability, subject to legal conditions. Requests to exercise these rights should be made using the contact details set out in the Privacy Policy.

Changes to Terms

Amendments and Updates

  • Right to amend: The Operator may amend these Terms from time to time to reflect changes in law, regulation, industry practice, technical or security requirements, or business needs.
  • Effective date: Each updated version of the Terms will state its effective date (for example, 6 November 2025) and will apply to your use of the Website from that date onwards.

Notification of Changes

  • Notice methods: Where changes are material and affect your rights or obligations, the Operator will take reasonable steps to notify you in advance, which may include:
    • email communication to the address associated with your Account;
    • on-site messages, banners or pop-up notifications; or
    • a notice requiring you to accept the new Terms before continuing to use the Website.
  • Acceptance of changes: By continuing to use the Website after the effective date of any changes, you are deemed to have accepted the updated Terms.
  • Disagreement with changes: If you do not agree to any updated Terms, you must stop using the Website, close your Account and, where permitted by law and regulation, request the withdrawal of any remaining Real Money Balance.

Termination & Suspension

Termination by You

  • Account closure: You may close your Account at any time by following the instructions on the Website or by contacting customer support. Before closure, you should withdraw any available Real Money Balance, subject to verification and any applicable withdrawal rules.

Suspension and Termination by the Operator

  • Grounds for suspension or closure: The Operator may suspend or close your Account, withhold Bonuses and, where justified, void winnings where:
    • you breach these Terms or any Game or Bonus rules;
    • you provide inaccurate, misleading or incomplete information, or fail to complete KYC or SOF checks;
    • there is suspected fraud, money laundering, collusion, bonus abuse or other unlawful or improper conduct;
    • you are self-excluded (including via GamStop) or otherwise subject to responsible gambling restrictions; or
    • required by law, regulation or a competent authority.
  • Notice: Where reasonably possible and lawful, the Operator will inform you of the reason for suspension or closure and any steps you may take to address the issue. In some cases, legal or regulatory requirements may prevent disclosure of specific details.
  • Funds on termination: Upon closing your Account, the Operator will, subject to regulatory and AML obligations, pay out any remaining Real Money Balance to you after deducting any outstanding fees, chargebacks or amounts owed. Bonus funds and associated winnings that have not met wagering or other conditions may be forfeited.

Effect of Termination

  • Ceasing access: On termination of your Account, you must cease using the Website and any licences granted to you under these Terms will immediately end.
  • Surviving provisions: Provisions of these Terms that by their nature should survive termination (including those relating to intellectual property, limitation of liability, governing law and dispute resolution) will continue to apply.

Governing Law & Jurisdiction

Applicable Law

  • Governing law for UK players: For players located in the United Kingdom, these Terms and any disputes arising out of or in connection with them or your use of the Website are governed by and construed in accordance with the laws of England and Wales.

Dispute Resolution

  • Internal complaints process: If you have a complaint, you should first contact customer support using the channels described on the Website. The Operator will investigate your complaint and seek to resolve it in a fair and timely manner, in accordance with its complaints procedure.
  • Escalation to ADR (eCOGRA): If, after receiving a final response from the Operator or after a period specified in the complaints procedure (typically up to 8 weeks), your complaint remains unresolved, you may refer it to the designated Alternative Dispute Resolution provider, currently eCOGRA, which acts as ADR for UK players of ProgressPlay Limited brands. You may be asked to select "ProgressPlay" as the operator when submitting your complaint.
  • Court proceedings: You retain the right to bring proceedings before the courts of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction, meaning that, in limited circumstances, you may be able to bring proceedings in another competent jurisdiction where required by applicable law.
  • Regulatory rights: Nothing in these Terms affects your right to raise concerns with the UK Gambling Commission or other competent regulators where applicable.

Contact Information

Customer Support

  • Support channels: You can contact customer support via the live chat function and other communication methods (including email) made available on the Website from time to time. Any published support email addresses will use the tonline.casino domain.
  • Support hours (as of 2025): Live support agents are generally available between 08:00 and 00:00 GMT, seven days a week, subject to change. Updated support hours will be published on the Website.
  • Telephone: If a customer support telephone number is made available on the Website, you may contact the Operator using that number. The Operator does not guarantee telephone support at all times.

Legal and Corporate Contact Details

  • Registered and legal address of Operator: ProgressPlay Limited, Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. This address serves as the Operator's registered and legal correspondence address as of 2025.
  • Mailing address: Unless otherwise stated on the Website, legal correspondence and formal notices to the Operator should be sent to the above address, clearly identifying your name, Account details and the nature of your communication.
  • Legal department contact: Formal legal communications may be sent in writing to the Operator's legal address. Where email contact details for legal matters are provided on the Website, such email addresses will also use the tonline.casino domain or another domain notified by the Operator.