Responsible Gaming

Gambling at The Online Casino, operated via tonline.casino by ProgressPlay Limited, is designed as leisure entertainment for adults, not as a way to earn income or solve financial difficulties. Responsible gaming means staying in control of how much time and money you spend, making informed choices, and recognising when gambling might no longer be fun.

The Online Casino supports safe play in line with the requirements of the UK Gambling Commission (UKGC licence number 39335) and the Malta Gaming Authority for non-UK markets. We provide practical tools, transparent information, and trained staff to help you observe your own behaviour, set limits before you start, and take a break or self-exclude if needed.

If gambling stops being enjoyable, feels out of control, or begins to harm you or those around you, we strongly encourage you to use the responsible gaming tools on tonline.casino and to contact our support team or independent specialist organisations for confidential help.

Risk Awareness

Most players gamble occasionally and within their means. However, for some people gambling can become harmful and develop into a gambling problem. It is important to notice early warning signs in your own behaviour and to reflect honestly on how gambling affects your finances, time, mood and relationships.

• Spending more time or money gambling than you originally planned, or chasing losses.
• Thinking about the casino frequently, even when you are working, studying, or with friends or family.
• Hiding or lying about how much you gamble or how much you lose.
• Using gambling to escape stress, sadness, anxiety, loneliness or other difficult emotions.
• Borrowing money, using overdrafts, or leaving essential bills unpaid in order to gamble.
• Feeling irritable, restless or low when you cannot gamble, or immediately wanting to return after a loss.
• Neglecting work, study, household responsibilities or relationships because of gambling.

Quick self-assessment (answer "Yes" or "No"):

• Do you ever gamble with money that should be used for rent, bills, food, childcare or other essentials?
• Do you need to increase your stakes or play for longer to feel the same excitement as before?
• Have you tried to cut down or stop gambling but found it difficult to do so?
• Do you feel guilty, anxious or depressed after you gamble, but still go back to try to win back your losses?
• Have friends or family expressed concern about your gambling behaviour?

If you answered "Yes" to one or more of these questions, we strongly recommend that you set strict limits, consider a Time-Out or self-exclusion at tonline.casino, and contact an independent support service such as GamCare or Gambling Therapy for a more detailed assessment.

Limits & Tools

Setting clear limits before you play is one of the most effective ways to stay in control. The Online Casino provides a range of tools on tonline.casino that allow you to set financial and time-based controls in line with UK responsible gaming standards.

Deposit limits (daily, weekly, monthly)

1. Where to find the tool: After logging in, go to "My Account" > "Responsible Gaming" > "Deposit Limits" (wording may vary slightly as we improve the interface).
2. What to set: You can choose separate maximum amounts for a 24-hour, 7-day and 30-day period. For example, you may set a daily limit of £20, a weekly limit of £60 and a monthly limit of £200.
3. How to enter values: Type the maximum amount you can comfortably afford in each field (only money you can afford to lose, never funds needed for essentials or borrowed money) and confirm your selection.
4. Cooling-off for increases: Under UKGC rules, lowering a limit usually takes effect immediately. Increasing or removing a limit only takes effect after a mandatory cooling-off period (typically at least 24 hours), and you may be asked to confirm the change again.
5. Practical tip: When choosing amounts, review your income, essential expenses, savings and debts. Many players find it helpful to set limits that are significantly below their spare monthly income.

Some payment methods, such as Pay Via Phone, may carry additional fees (for example, a 15% deposit fee), and certain withdrawals may include a £2.50 fee as of 2025. Consider these costs when setting your limits and avoid frequent small deposits or withdrawals that may increase your overall spending.

Time spent limits and session reminders

You can set tools that prompt you to reflect on how long you have been playing:

• Session timer / reality checks: Within the "Responsible Gaming" section of your account, you can enable pop-up reminders at regular intervals (for example, every 30 or 60 minutes). These messages show how long you have been logged in, how much you have wagered and your current balance.
• Adjusting reminders: Choose a reminder interval that suits you and confirm. When the reminder appears, you will be given the option to log out, view your transaction history or continue playing.

Short breaks ("Time-Out" for 24-72 hours)

1. Accessing Time-Out: Log in, go to "My Account" > "Responsible Gaming" > "Time-Out".
2. Selecting the duration: Choose a short break period such as 24 hours, 48 hours or 72 hours. During this time you will not be able to deposit or play on tonline.casino.
3. Confirming your choice: Read the description carefully and confirm the Time-Out. Once activated, it cannot be cancelled and you must wait until it expires.
4. Longer breaks: If you feel that a period longer than 72 hours is needed, we strongly recommend using our self-exclusion options, described in the next section, or registering with GAMSTOP for multi-operator exclusion.

These tools are provided to help you stay in control, but they work best when you use them proactively and honestly assess what you can afford in terms of both time and money.

Self-Exclusion

Self-exclusion is a stronger protective measure for players who feel that gambling has become harmful or difficult to control. It means that we block your access to your account for a chosen period and take reasonable steps to prevent you from gambling with us during that time.

How to request self-exclusion on tonline.casino

1. Locate the self-exclusion section: Log in and go to "My Account" > "Responsible Gaming" > "Self-Exclusion". You may also request self-exclusion by contacting customer support.
2. Choose the exclusion period: Select a minimum period of at least six (6) months. You may choose longer periods (for example, 1 year, 2 years, 5 years) or request an indefinite / lifetime exclusion from The Online Casino.
3. Read and confirm: Carefully read the explanation of the consequences and tick the relevant confirmation boxes to show that you understand. Click "Confirm" to finalise your decision. For your protection, once activated, a self-exclusion cannot be cancelled or shortened.
4. Confirmation message: We will confirm the self-exclusion on screen and normally by e-mail. Please keep this confirmation for your records.

Consequences of self-exclusion

• Account access: You will not be able to log into your account, place bets, make deposits or open a new account with The Online Casino during the exclusion period. We will take reasonable steps to identify and close any duplicate accounts linked to your details.
• Balance and withdrawals: You will not be able to initiate new withdrawals through the website. Any remaining real-money balance will normally be returned to you, subject to standard verification checks and payment rules, by contacting customer support. Bonus funds and any incomplete wagering requirements are usually forfeited.
• Marketing communications: We will take reasonable steps to stop sending you marketing materials related to gambling. Please allow a short period for all mailing lists and partner lists to update.
• End of exclusion: When a fixed self-exclusion period ends, access is not automatically restored without further checks. In line with UKGC expectations, a cooling-off and reactivation process may apply, and we may refuse to reopen the account if we consider it unsafe to do so.

GAMSTOP multi-operator self-exclusion (UK)

The Online Casino, operated on the ProgressPlay Limited platform, participates in the UK national GAMSTOP scheme. By registering free of charge at www.gamstop.co.uk, you can request self-exclusion from all licensed online gambling operators participating in the scheme for a period of at least 6 months, 1 year or 5 years. We strongly recommend GAMSTOP if you are experiencing serious gambling problems or if you find yourself opening accounts with multiple operators.

For players located in other regulated jurisdictions (for example, Spain, where the RGIAJ self-exclusion register applies), local national self-exclusion registers may also be available. If you are playing under the Malta Gaming Authority licence instead of the UKGC licence, please consult your local regulator or contact our support team for guidance on the most relevant scheme.

Support Resources

Local support - United Kingdom

If you are resident in the UK and worried about your gambling, or concerned about someone close to you, there are free and confidential services available:

• GamCare / National Gambling Helpline (UK): Telephone 0808 8020 133 (free from UK landlines and mobiles), 24/7. Live chat and additional services are available via gamcare.org.uk.
• BeGambleAware: Information, tools and links to treatment services at begambleaware.org. The site provides self-assessment tools and advice for players and families.
• NHS gambling support: The NHS National Problem Gambling Clinic and other regional services provide structured treatment. Contact your GP or visit nhs.uk and search for "gambling" for information about free NHS support.

These services are independent from The Online Casino and tonline.casino. Using them does not affect your contractual rights with us, and we fully support their work.

International support organisations

The following organisations offer international help, including online options for players outside the UK or preferring digital support:

You can also find online forums and support groups via these sites, which allow you to share experiences and coping strategies anonymously.

Self-exclusion schemes by country

• United Kingdom - GAMSTOP: National online self-exclusion scheme covering participating UK-licensed operators. Register at gamstop.co.uk.
• Spain - RGIAJ: The General Registry of Gambling Access Interdictions (Registro General de Interdicciones de Acceso al Juego) allows Spanish residents to request exclusion from licensed gambling operators in Spain. Details are available from the Spanish gambling regulator (Dirección General de Ordenación del Juego).
• Other jurisdictions: Many regulated markets offer similar national self-exclusion registers. If you play under a non-UK licence (for example, under the Malta Gaming Authority), please check your local regulator's website or speak to our support team.

Blocking apps and technical filters

• Gamban: A paid blocking tool that can be installed on devices to block access to a wide range of gambling sites and apps. See gamban.com for details.
• BetBlocker: A free tool that allows you to restrict access to gambling sites and apps across multiple devices. See betblocker.org.
• Device and network controls: Many operating systems, routers and mobile devices allow you to set content filters or parental controls to block gambling content. These can be helpful alongside self-exclusion and professional support.

Confidentiality and professional help

Most reputable support services offer confidential, non-judgmental help. You do not need to be in crisis to contact them. The Online Casino encourages you to seek independent advice as early as possible; combining our internal tools with external professional support is often the most effective way to address gambling-related harms.

Help for Family

Gambling problems can affect partners, children, parents and friends. If you are worried about someone who uses tonline.casino or other gambling services, it is important to take care of your own wellbeing as well as encouraging them to get help.

Approaching the conversation

• Choose the right time: Talk when the person is calm and not currently gambling or under the influence of alcohol or drugs.
• Use non-judgmental language: Focus on specific behaviours and how they affect you ("I feel worried when...") rather than accusing or blaming.
• Listen and validate: Allow the person to explain their perspective. Acknowledge that stopping or changing behaviour can be difficult.
• Encourage practical steps: Suggest setting limits, using Time-Out or self-exclusion on tonline.casino, and seeking professional help together.

Support for families and loved ones

• GamCare: Offers support to affected others, including live chat and a forum where family members can share experiences: gamcare.org.uk.
• Gambling Therapy: Provides online support groups and forums for both gamblers and affected others: gamblingtherapy.org.
• GamAnon / Gamblers Anonymous family groups: In some areas, GamAnon or GA family groups offer meetings and online communities specifically for relatives and friends: gamblersanonymous.org.

Recommended next steps

• Consult a healthcare professional: Speak to your GP or another healthcare provider about the impact of gambling on your mental health, relationships and finances. They may refer you to specialist services.
• Consider counselling: Individual or family therapy with a qualified psychotherapist experienced in addiction can provide structured support.
• Protect your finances: Where possible, separate finances, review joint accounts, and seek independent financial advice. Do not take on debts in your name to cover someone else's gambling losses.
• Emergency situations: If you believe there is an immediate risk of self-harm or harm to others, contact emergency services or crisis mental health services immediately.

Operator's Commitment

The Online Casino, operated by ProgressPlay Limited under UKGC licence number 39335 and MGA licence MGA/B2C/231/2012 for non-UK markets, is committed to maintaining a safe and socially responsible environment. We align our policies with the UK Gambling Commission's Licence Conditions and Codes of Practice (LCCP), including social responsibility and anti-money laundering requirements.

Internal monitoring and risk checks

• Behaviour analysis: We monitor patterns such as unusually long playing sessions, frequent deposits within short periods, repeated attempts to reverse withdrawals, and evidence of chasing losses. These indicators help us to identify players who may be at risk of harm.
• Financial triggers: Higher levels of deposits or losses over defined periods, particularly where they are inconsistent with information held about the customer, may trigger enhanced checks and affordability assessments.
• Reality checks and messages: We may send tailored safer gambling messages, suggesting tools such as deposit limits, Time-Outs or self-exclusion when we detect patterns that indicate potential risk.
• Account reviews and restrictions: Where we identify significant risk or potential affordability concerns, we may temporarily restrict an account, request additional information (for example, Source of Funds evidence), or impose lower limits to reduce the risk of harm.

In 2022, the UK Gambling Commission identified social responsibility and anti-money laundering failings across the ProgressPlay Limited network, resulting in a regulatory settlement. Since then, the operator has strengthened its internal procedures, increased the use of data-driven risk models, and refined its interaction processes for customers displaying high-risk behaviour. These measures are intended to provide earlier and more effective interventions for players at The Online Casino.

When we may contact you

• Signs of harm: If our systems flag that your behaviour resembles that of customers who have experienced gambling-related harms (for example, sudden sharp increases in deposits around £2,000 or more in a short period, repeated attempts to chase losses, or long continuous sessions), our safer gambling team may contact you.
• Form of contact: We may reach out by e-mail, live chat or, in some cases, telephone to discuss your gambling, suggest tools and supports, and confirm whether you are comfortable with your current level of spend.
• Outcome of interactions: Depending on the information you provide, we may agree an action plan with you (such as setting lower limits), apply restrictions, or recommend Time-Out or self-exclusion. In serious cases, we may be required to keep your account closed to comply with our regulatory obligations.

All responsible gaming interactions are handled confidentially and are recorded in line with data protection rules and our privacy policy. We may share relevant information with regulators, GAMSTOP or our Alternative Dispute Resolution provider eCOGRA where legally required or where it helps to protect you and other players.

Updates

Responsible gaming is an evolving area, and UK regulatory requirements may change over time. The Online Casino reviews this page regularly to ensure that it reflects current laws, UKGC guidance, industry best practice and the tools available on tonline.casino as of 2025.

• Website notifications: Significant changes to our responsible gaming tools or policies may be highlighted through banners or notices on the website, including in the "Responsible Gaming" and "Terms & Conditions" sections.
• E-mail and in-account messages: Where appropriate, we may notify registered players by e-mail or secure in-account messages about important updates that affect their rights or the way responsible gaming tools function.
• Version control: The "last updated" date below shows when this page was most recently reviewed and amended.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, need help using our tools, or wish to provide feedback on how we can improve player protection at The Online Casino, please contact us using the channels below.

• E-mail: You can reach our dedicated responsible gaming team at [email protected]. Please use this address for self-exclusion requests, concerns about your gambling, or questions about our policies.
• Telephone / live support: Our customer support team is generally available between 08:00 and 00:00 GMT. The current contact options (including any telephone number and live chat) are listed in the "Help" or "Contact Us" section of tonline.casino. You may request to speak with a trained agent about responsible gaming.
• Online feedback form: A contact or support form is available via the "Contact Us" or "Support" section of the site. When submitting a request, please select "Responsible Gaming / Self-Control" as the topic where available, so that it can be prioritised and routed to the appropriate team.

Communications about responsible gaming are treated with sensitivity and confidentiality. While we will do our best to support you, our staff cannot provide financial advice or clinical treatment. We therefore strongly encourage you to seek independent professional help from specialist organisations and healthcare providers alongside any tools you use on tonline.casino.

Remember: you must be at least 18 years old to gamble in the UK. Gambling should never be viewed as a way to make money or pay debts. If it stops being fun, stop playing and seek help.